7 Ace's Terms & Conditions

Welcome to 7 Ace. These Terms & Conditions ("Terms") apply to your use of the 7 Ace platform (website, mobile app, and related services). By accessing the platform or creating an account, you agree to be bound by these Terms.

7 Ace is an online gaming platform providing entertainment gaming services for users in Bangladesh. We are committed to treating all our users fairly, transparently, and responsibly.

These terms and conditions have been written in Bengali for the convenience of our Bangladeshi users. In the event of any discrepancy in interpretation, the English version shall prevail.

Each individual may only hold one account on 7 Ace. If multiple accounts are found to belong to the same person, all accounts will be closed and the associated balances may be forfeited.

You are required to provide accurate and complete information when creating an account. Accounts registered with false or misleading information may be closed at any time.

• Keep your account password and login credentials strictly confidential.
• Do not allow anyone else to access or use your account.
• Report any unauthorized access to your account to Support immediately.
• Update your account if any of your registered details change.
• Transferring or selling your account to another person is strictly prohibited.

7 Ace may request verification documents at any time. Failure to provide the required documents within 7 business days may result in temporary account suspension.

To create an account and use 7 Ace's services, you must meet the following requirements:

7 Ace supports popular Bangladeshi payment methods — bKash, Nagad, and bank transfer — for deposits and withdrawals. Compliance with the following payment rules is mandatory.

Deposit Rules:

• Only deposit from a payment account registered in your own name.
• Funds sent from third-party accounts will not be accepted and will be returned.
• The minimum deposit amount is ৳200 (two hundred BDT).
• No additional fees are charged on deposits.

Withdrawal Rules:

• Withdrawal requests are typically processed within 24 hours.
• Identity verification must be completed before your first withdrawal.
• Withdrawals will only be processed to the same payment method used for the original deposit.
• The minimum withdrawal amount is ৳500 (five hundred BDT).
• Large withdrawals may require additional verification as part of our anti-money laundering process.

7 Ace offers welcome bonuses, reload bonuses, free spins, and other promotions from time to time. Each offer has its own terms, which are detailed on the relevant promotions page.

General Bonus Rules:

• Each promotion can only be claimed once — including by members of the same household or using the same device.
• A wagering requirement must be met before any bonus can be withdrawn.
• If wagering is not completed within the specified time after claiming a bonus, the bonus will be forfeited.
• Some games do not contribute — or contribute only partially — toward bonus wagering requirements.
• 7 Ace reserves the right to void bonuses if abuse is suspected.

To view the full terms of a specific promotion Latest Promotions page.

All games on 7 Ace use internationally certified RNG (Random Number Generator) technology. Every game outcome is entirely random and is never predetermined in any way.

• If a technical issue occurs during gameplay, the affected round may be voided and the wager refunded.
• 7 Ace reserves the right to void any abnormal winnings resulting from a software error.
• Game rules and RTP information are available in the info section of each game.
• In Live Casino games, the dealer's decision is final.
• Sports Betting wagers are settled after the official result has been announced.

The following activities are strictly prohibited and will result in permanent account closure:

• Multiple Accounts: Creating more than one account for the same person.
• Bonus Abuse: Intentional low-risk betting with the aim of circumventing bonus wagering requirements.
• Collusion: Multiple players colluding with the intent to harm other users.
• Hacking or System Manipulation: Tampering with the platform's software or hardware.
• Chargeback Fraud: Filing a chargeback with your bank under false pretenses after making a deposit.
• Money Laundering: Using the platform to launder illegally obtained funds.
• Automation: Using bots or automated software to play games.
• False Information: Providing false identity information during registration or verification.

7 Ace takes the protection of your personal data very seriously. For details on how we collect, store, and use your information, please refer to our Privacy Policyare described in detail at

• Your information is never sold to third parties.
• Limited information may be shared with trusted partners for identity verification and financial transaction purposes.
• Information may be disclosed to authorities when required by law.
• All data is secured with SSL encryption.

7 Ace believes gaming should be a healthy form of entertainment. To support our users' wellbeing, we provide the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Gaming Break: Option to take a temporary break ranging from 24 hours to 30 days.
• Self-Exclusion: Option to permanently deactivate your account for the long term.
• Age Verification: Account restrictions for users under 18.

For more details, visit our Responsible Gaming page.

7 Ace may temporarily suspend or permanently close your account under the following circumstances:

• Violation of these Terms & Conditions.
• Failure to provide the documents required for identity verification.
• If fraudulent or suspicious activity is detected.
• For legal reasons or by government order.
• Account inactive for an extended period (more than 12 months).

You may request account closure at any time through our support team. You will have the opportunity to withdraw your verified balance before the account is closed; however, balances may be forfeited in cases of terms violations.

If you have a dispute or complaint, please contact our customer support team first. Most issues are resolved within 24–72 hours.

Dispute Resolution Steps:

1. Contact support via live chat or email to report the matter.
2. Our support team will provide an initial response within 48 hours.
3. Cases will be escalated to management level if necessary.
4. A final decision will be communicated within 14 business days.

In the event of a dispute over game results, server logs will be treated as the definitive record. 7 Ace's final decision is binding.

7 Ace reserves the right to amend these terms and conditions, in part or in full, at any time. A notice will be posted on the platform at least 7 days before any changes take effect.

• For significant changes, a notification will be sent to your registered email address.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.

The latest version of these Terms will always be available on this page. Keep an eye on the "Last Updated" date at the top of the page.